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Drug & Alcohol Policy

RideSenior is committed to providing a safe, reliable, and respectful transportation service for riders, caregivers, partners, and the communities we serve across Canada. RideSenior maintains a zero‑tolerance policy regarding the use of drugs or alcohol while using the RideSenior platform.

This policy applies at all times when a driver is logged into the RideSenior platform, including when:

  • Actively providing a scheduled or on‑demand ride

  • Logged in and available for trips, even if not currently transporting a passenger

Any use, possession, or impairment related to drugs or alcohol while operating on the RideSenior platform is strictly prohibited.

Need to report an incident?

Concerns or complaints related to suspected drug or alcohol use may be reported through the following RideSenior Canada channels:

To file a report with RideSenior

Reports may be submitted by riders, family members, caregivers, partner organizations, or members of the public.

When RideSenior receives a report

When RideSenior receives a report of reasonable suspicion that a driver may have been under the influence of drugs or alcohol while using the RideSenior platform:

  • The driver’s access to the platform may be temporarily suspended while an investigation is conducted.
  • RideSenior will review all available information in accordance with applicable U.S. federal and state laws, including relevant privacy and data protection requirements.
  • If the investigation confirms a violation of this policy, the driver may face permanent removal from the RideSenior platform.
  • All reports are handled promptly, confidentially, and fairly.

Regulatory and external reporting in USA

In addition to reporting directly to RideSenior, concerns related to transportation services may also be reported to the appropriate state or local authorities, depending on where the incident occurred.

Examples include:

  • Texas
    Texas Department of Licensing and Regulation (TDLR), Texas Department of Public Safety (DPS), or local city transportation and permitting authorities
  • California
    California Public Utilities Commission (CPUC) or local city transportation regulators
  • New York
    New York City Taxi and Limousine Commission (TLC) or New York State Department of Transportation (NYSDOT)
  • Florida
    Florida Department of Highway Safety and Motor Vehicles (FLHSMV) or local county regulatory agencies
  • Illinois
    Illinois Department of Transportation (IDOT) or City of Chicago Department of Business Affairs and Consumer Protection (BACP)

RideSenior cooperates fully with all regulatory agencies and supports riders and partners in understanding appropriate reporting channels within their jurisdiction.

Learn More

You can review RideSenior’s full Zero-Tolerance Drug & Alcohol Policy on our website for additional details regarding standards, investigations, and enforcement.